deposit policy:

.We take deposits for certain jobs for new and existing customers.

For new customers, we take a $50, non refundable deposit which goes towards your job to get placed in a slot on our schedule. After this initial job is completed without issue, we will no longer charge this deposit for new jobs.

For existing customers, we may take a parts deposit for large jobs, jobs requiring specific parts or other fees necessary to help complete the job. In the event a job is forfeited unexpectedly, part of this parts deposit may be retained depending on the situation, type of part ordered or other circumstances at our discretion

We reserve the right to require a deposit of our choosing on any job we choose based on customer history, issues, multiple cancelations etc.

Reschedule Policy:

We get it. Things can happen that may make you unable to make your appointment. If this is the case, we have several guidelines for this scenario.

If you give us extended notice of a need to reschedule your appointment, we will do our best to work with you. More than 24 hours notice should be given in all possible circumstances. We will then work with you to find a slot in our schedule that works for both parties.

If more than one reschedule happens, we reserve the right to retain any and all deposit that has been made as a fee for multiple missed bookings. In some cases, we may require a full job non refundable deposit to get back on the schedule at our discretion.

Cancelation / No show policy:

If you need to cancel your appointment, simply let us know. If you have paid a deposit and are not rescheduling, the deposit is forfeited for the slot you have canceled at our discretion.

In the event of multiple cancelations, no shows, or issues with a job or single customer, we reserve the right to any, all or one of the following

  • Charge a full, non refundable deposit for the estimate of work to get back on the schedule

  • Go through multiple rounds of deposits for new jobs until the likelihood of issues seems low enough to resume standard scheduling.

  • Refuse work due to issues with jobs in the event problems continue

Travel fee:

We do both mobile and in shop work. Given that mobile has a cost in time and fuel to service our clients, we have a surcharge for our mobile work. Here are the details:

  • Davis county: $10. Waived if more than one vehicle per location

  • Salt Lake, Morgan and Weber Counties: $20. Waive if more than one vehicle per location

  • Utah, Cache, Summit, Tooele and Wasatch counties - $40 for a single vehicle, $20 if two vehicles per location. Waived if three or more.

  • Beyond: Please call for quote